Every Amaxy product is designed for the real world. It is created to the highest quality and highest standard. We want you to love your new hair tools for years to come. But if, for any reason, you need to return or exchange your Amaxy products purchased from amaxybeauty.com, we'll ensure the whole process is as simple as possible.
HAIR TOOLS (electrical and battery operated items)
For the first 30 days of your purchase you may return the hair tools for a full money back refund from the date of purchase. The customer is responsible for all freight costs associated with this type of return. Returned equipment must be in original carton and in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
No return will be accepted, regardless of the reason except manufacture defects, on any product over 30 days from the date of the invoice. All electrical and battery operated items being returned for any warranty claim may be submitted within warranty period of the invoice date on the packing slip or invoice for repair or replacement of the defective product. Please email customerservice@amaxybeauty.com for more information or visit our warranty page.
Items that qualify for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
BRUSHES
Brushes cannot be returned or exchange due to sanitary reasons.
HAIR CARE PRODUCTS
Hair care products cannot be returned or exchange.
HOW TO RETURN
Please follow the steps below to enable us to process your return:
1. Contact customerservice@amaxybeauty.cm within 30 days to create a return ticket and noting reason for return. This will help you to provide us with the details that will make your return process as fast and simple as possible.
2. Re-pack the product(s) in its original packing with all warranty cards, instruction manual, accessories such as nozzles, silicone covers, and heat protective pad included.
3. Send the package, with the original receipt or printed order confirmation email, to the address below. Any item sent to Amaxy without receipt of purchase will be returned to sender. Unless you have written authorization from Amaxy.
Amaxy
Return Fulfillment Center
288 E Live Oak Ave STE A #107
Arcadia, CA 91006
Cancellations
All orders are processed immediately. Once an order has been processed, we are unable to cancel the order. A refund will be issued once the merchandise is returned to our warehouse.
Please allow up to 10 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
Additional terms and conditions
- Shipping and handling charges are not refundable
- You are responsible fir, and must prepay, all shipping charges. You also assume the risk of loss or damage to the returned product(s) while in transit back to Amaxy.
- If you return a product to Amaxy
- without a return authorization number or
- without all parts and accessories originally included with your purchase
- not in good condition (meaning broken or damaged)
Amaxy retains the right to either refuse acceptance of the return or charge you a restocking fee of 15% of the original price of the product(s) or the retail value of the missing parts and accessories, whichever is higher.